AI Chatbots, no doubt has it’s pro’s but live chat support definitely takes an edge over it because human interaction is more likely to resolve any complex queries and create interest among leads to buy services/products rather than automated answers.
Moreover, Live Chat support is likely to attract more customers initiating live chat than AI. Moreover, website visitors gets a reliability/trust factor within the company because there’s someone to speak to and Live Chat is preferred way to communicate over phone call, emails, social media or texts because customer gets its space to interact on his own terms.
Sensibly, AI Chatbot is good for large enterprises where there’s lot of traffic and high volume of chat requests but it’s totally different story for small business owners where every lead is important and has it’s value, which can’t be ignored with automated replies.
The reason AI Chatbots are popular because it’s cost effective to resolve some of customer queries than hiring an employee & this is where we can help you maximize results with our expert virtual agents who are dedicated to convert leads into sales.